PNE Solutions ("PNE Solutions", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit pnesolutions.ca (the "Website") or use any of our services.
This policy is governed by the Act respecting the protection of personal information in the private sector (Quebec Law 25 / Bill 64), the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Who We Are
PNE Solutions is a digital growth agency incorporated in Quebec, Canada. Our registered address and primary point of contact for privacy matters is:
PNE SolutionsQuebec, Canada
Email: info@pnesolutions.ca
2. Information We Collect
We collect personal information you provide directly and information collected automatically.
a) Information You Provide
- Name, email address, phone number, and company name when you submit a contact form, book a call, or request a quote.
- Messages, goals, and business details included in forms.
- Account credentials if you access a client portal.
b) Information Collected Automatically
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on pages, referral URLs, and click-through data (via cookies and analytics tools).
- Approximate geographic location derived from IP address.
c) Information from Third Parties
- Data from integrated platforms (e.g. Google Analytics, Meta Pixel, LinkedIn Insight Tag) subject to your consent.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to inquiries and provide requested services.
- To send you information about our services, promotions, or updates (only with your consent, per CASL).
- To improve our website and marketing based on aggregated analytics.
- To comply with our legal obligations.
- To detect and prevent fraud or abuse.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. By using our Website and accepting our cookie banner, you consent to the use of cookies as described below.
Types of cookies we use
| Category | Purpose | Can be declined? |
|---|---|---|
| Strictly Necessary | Session management, security, form submission | No |
| Analytics | Google Analytics: usage patterns, page performance | Yes |
| Marketing | Meta Pixel, LinkedIn Insight Tag: ad campaign measurement | Yes |
| Preferences | Language selection, UI preferences | Yes |
You can manage or withdraw cookie consent at any time by clicking "Cookie Preferences" in the website footer, or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.
5. Legal Basis for Processing (GDPR)
For visitors from the European Economic Area, we rely on the following legal bases:
- Consent: for marketing emails and non-essential cookies.
- Legitimate interests: for analytics and website security.
- Contract performance: when processing your data to deliver services you requested.
- Legal obligation: when required by law.
6. Sharing Your Information
We may share your information with:
- Service providers acting as data processors (e.g. hosting, CRM, email delivery platforms) under contractual data-processing agreements.
- Analytics providers (Google, Meta, LinkedIn) subject to their own privacy policies and your consent.
- Legal authorities if required by a court order, regulatory request, or applicable law.
- Business transfers: if PNE Solutions is acquired or merges with another entity, your information may be transferred under the same privacy protections.
7. Data Retention
We retain personal information for as long as necessary to provide services and comply with our legal obligations. Contact form inquiries are retained for a maximum of 2 years unless you become a client, in which case records are retained for the duration of the engagement plus 5 years. You may request earlier deletion (see Section 8).
8. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request erasure of your personal information.
- Portability: receive your data in a structured, readable format (GDPR / Law 25).
- Withdrawal of consent: withdraw previously given consent at any time without affecting the lawfulness of prior processing.
- Objection: object to processing based on legitimate interests.
To exercise any right, email us at info@pnesolutions.cawith "Privacy Request" in the subject line. We will respond within 30 days as required by Law 25 and GDPR.
9. Data Security
We implement industry-standard safeguards including HTTPS/TLS encryption, secure hosting infrastructure, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure: we encourage you to contact us promptly if you believe your information has been compromised.
10. Children's Privacy
Our website is not directed to individuals under the age of 14. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Website after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
For any questions, concerns, or privacy requests, contact our Privacy Officer at:
PNE Solutions: Privacy OfficerEmail: info@pnesolutions.ca
If you are located in Quebec and are unsatisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).